Ready-made setups / Support Desk
Support Desk.
Prepare a useful customer reply. A conversation summary and a reply draft with the relevant policy.
What each tool does.
The role of each product in this proposed setup.
Response preparation
Hermes
Agents
Customer conversations
Chatwoot
Support
Help & policies
BookStack
Knowledge
Example setup · Peren deployment and connections are not live yet.
Where the context comes from.
Proposed information paths into Hermes. Each needs a compatible interface and authorized access.
- Chatwoot Hermes
Selected conversations
The customer’s question and conversation history - BookStack Hermes
Current help and policy pages
Source material for the draft reply
The first useful thing
Prepare a useful customer reply.
A support teammate checks the policy and tone before deciding whether to send the reply.
How connections workAn example first task Hermes
“Summarize this customer conversation, find the relevant policy, and prepare a reply draft with a link to the source for the support team to review.”
The intended outcome
A conversation summary and a reply draft with the relevant policy.
Drafting and sending are separate steps. This example uses an external agent; it does not assume Chatwoot Community includes Captain AI.
Before you begin
Prepare the
starting point.
- Choose the Chatwoot inbox and conversations the agent may read.
- Identify the maintained help and policy pages in BookStack.
- Define which questions need a person’s judgment.
- Models
- Your agent needs a compatible model provider.
- Cost
- Hosting and model usage. Rates have not been announced. Understand pricing