Zammad.
An open-source helpdesk for organizing customer requests. Keep tickets, conversations, and support work in one place.
- Support
- AGPL-3.0
Catalog preview · Peren deployment and live connections are not available in this preview.
When this fits
You want to organize support requests as tickets with clear responsibility and progress.
- Ticket management
- Multiple channels
- Support workflows
A useful first use.
One way to begin with Zammad.
- Bring
A support channel, sample tickets, and the team’s assignment rules.
- Do
Classify an incoming ticket, assign it, and record the next response.
- Get
A support queue where each request has a visible next step.
Before choosing.
Define ticket ownership and priority rules before adding automation around the queue.
A Peren setup would also need a supported deployment and, for agent access, a compatible connection. What a connection requires
See how costs fit together